Policies

Instructional Class Policy
The instructor will make-up or FitRec will refund any lessons canceled due to facility or instructor issues. Participants may be able to join the session after on-time registration ends, space permitting, for a prorated fee. Classes/programs are subject to minimums/maximums, instructor/location changes, price changes and/or cancellation at the supervisor’s discretion. Space permitting, participants can make-up two classes within the session on a first-come, first-serve basis.

Refund/Credit Policy
A 100% refund will be given for any program canceled by FitRec. A 100% refund will be given if a participant submits a refund request form to Membership Services prior to the session registration deadline. A partial credit will be given for the following two reasons: (1) medical issues along with a written note from a licensed practitioner or (2) program not appropriate for maturity/ability of participant along with verification from the program coordinator. Partial credits are based on the value of classes not attended. We require participants to submit a credit request form that must be submitted within one week of the last attended class. Late/prorated registrations are not eligible for refunds/credits.

Transfer Policy
Participants who wish to transfer to another class section within the same session need to submit a transfer form through Membership Services. Transfers need to be approved by the program coordinator before the participant can attend a different class. Transfers are not allowed from one session to another after the current session has begun.